We can only accept unopened cosmetics and/or cosmetic devices for return within 7 days of the purchase date. Defective merchandise may be exchanged for the same item.
- All returned products must be accompanied by a Return Merchandise Authorization (RMA) number. We do not accept returns without an RMA. To obtain an RMA, call us at 1-646-801-2942 and supply your eight-digit order number, whether the product is opened or unopened, and reason for return
If the product is defective or damaged, please tell us if you want an exchange for the same product
- Once you have an RMA, ship the product back to us with a copy of your original invoice. You'll need to cover the cost of shipping, unless given alternative instruction from an authorized Returns Representative. Please use base, non express shipping from a shipping company that can track packages. We are not responsible for lost or stolen merchandise.
- When your return has been received and processed, we will credit your account or ship you a new copy of your software. Any items marked "Back-ordered" are temporarily out of stock. We will ship them to you immediately when they are available.